Kevin Case

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  • Ride interruptions

    Waymo Roadside Assistance is here to help if your autonomous ride is interrupted for any reason.If your car stops unexpectedly while you’re riding along with an autonomous specialist, call Support ...

  • Service animals

    Service dogs and miniature horses that are small enough to ride in our vehicles are always welcome to join riders with disabilities. Confirm your animal is a service animalOnly a dog or miniature h...

  • Can children and infants ride?

    Passengers 17 and under can ride as your guests. For our little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer...

  • Additional protection on Zen-Go rides

    Zen-Go has obtained additional insurance coverage through a third-party insurer.What is it?Supplemental coverage to reimburse you for out-of-pocket expenses resulting from unexpected accidentsWhat ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

  • Sample article: Zen-go refund policies

    All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar ...