Kevin Case

Initial checks Secure all connections: Disconnect and reconnect the USB connection between the camera and the Vehicle Gateway (VG). Make sure the cable from the dash cam to the VG is plugged in s...

1. Physical and environmental checks Check power: For powered gateways, verify the power connection is secure and the voltage is correct (at least ) using a multimeter. For unpowered gateways, en...

If you encounter issues with a Zen-Go vehicle, the primary troubleshooting step is to contact Zen-go Support through the in-car interface or the app; explain the problem, and they will guide you th...

If you can't log in to the Waymo One app, the most likely reasons are: incorrect login credentials (username or password), network issues, problems with your Google account, or a temporary service ...

If your Waymo One app is freezing, it could be due to a number of reasons including: network connectivity issues, outdated app version, overloaded phone memory, glitches in the app itself, or probl...

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You may be wondering what to do if you experience a pullover, collision, or personal security event during your trip. Read on for some important information.Pulling overThe Zen-Go Driver is program...

Waymo Roadside Assistance is here to help if your autonomous ride is interrupted for any reason.If your car stops unexpectedly while you’re riding along with an autonomous specialist, call Support ...

Service dogs and miniature horses that are small enough to ride in our vehicles are always welcome to join riders with disabilities. Confirm your animal is a service animalOnly a dog or miniature h...

Passengers 17 and under can ride as your guests. For our little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer...