Kevin Case

If you encounter issues with a Zen-Go vehicle, the primary troubleshooting step is to contact Zen-go Support through the in-car interface or the app; explain the problem, and they will guide you th...

If you can't log in to the Waymo One app, the most likely reasons are: incorrect login credentials (username or password), network issues, problems with your Google account, or a temporary service ...

If your Waymo One app is freezing, it could be due to a number of reasons including: network connectivity issues, outdated app version, overloaded phone memory, glitches in the app itself, or probl...

California insurance card

You may be wondering what to do if you experience a pullover, collision, or personal security event during your trip. Read on for some important information.Pulling overThe Zen-Go Driver is program...

Waymo Roadside Assistance is here to help if your autonomous ride is interrupted for any reason.If your car stops unexpectedly while you’re riding along with an autonomous specialist, call Support ...

Service dogs and miniature horses that are small enough to ride in our vehicles are always welcome to join riders with disabilities. Confirm your animal is a service animalOnly a dog or miniature h...

Passengers 17 and under can ride as your guests. For our little passengers under 8 years old, you’ll need to bring a car or booster seat and secure it in the back seat according to the manufacturer...

Zen-Go has obtained additional insurance coverage through a third-party insurer.What is it?Supplemental coverage to reimburse you for out-of-pocket expenses resulting from unexpected accidentsWhat ...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...