- Check power: For powered gateways, verify the power connection is secure and the voltage is correct (at least ) using a multimeter. For unpowered gateways, ensure there's sufficient power from the asset, like a tractor's ABS system.
- Ensure clear sky view: Relocate the device to an area with a clear view of the sky, away from obstructions like buildings, bridges, and trees, as this is critical for GPS and cellular signal.
- Verify cellular coverage: Check the AT&T data coverage map or another carrier's coverage in the area to ensure the device is within cellular range.
- Inspect for damage: Physically inspect both the asset gateway and its cables for any signs of damage, corrosion, or loose connections.
2. Reboots and basic actionsPerform a hard reboot: Disconnect power from the device for at least 15 minutes, then reconnect it.Manually ping the device: If the LED is off, press the button for 1-2 seconds until the LED blinks green to send a manual ping and check its status.
3. LED and dashboard analysisAnalyze the LED status: Observe the LED light's color and blinking pattern for clues. For example, a solid green light means a successful connection, while other colors can indicate cellular or GPS issues. Refer to the Samsara support site for a detailed guide to LED indicators.Check the dashboard: Go to the Samsara dashboard and check the device's status in the asset overview or device health reports. This can provide error messages or further diagnostic information.
4. Advanced troubleshootingChange check-in rate: In the Samsara dashboard, try reducing the check-in rate to decrease the power consumption or increase it if you suspect a signal issue.Swap devices: Test a different gateway or cable in the same location to help determine if the issue is with the hardware or the installation environment.Contact support: If all other steps fail, contact Samsara support for further assistance.
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