Initial checks
- Secure all connections: Disconnect and reconnect the USB connection between the camera and the Vehicle Gateway (VG). Make sure the cable from the dash cam to the VG is plugged in securely.
- Check vehicle power: Ensure the vehicle's battery has a charge.
- Verify network connectivity: Confirm the VG is connected to power and has good cellular reception. Check the device's connection status in the Samsara dashboard.
This video demonstrates how to reset a dash cam:
Advanced troubleshooting
- Power cycle: Unplug the dash cam, wait 1-2 minutes, and plug it back in.
- Review camera settings: Check the camera's installation and settings in the Samsara dashboard. For issues like poor video quality, ensure the correct video codec is selected and any third-party optimizations are disabled.
- Use the Health Report: Access the "Camera Health Report" in the Samsara dashboard to identify specific issues and follow the recommended actions.
- Check for diagnostic alerts: Drivers should tap any banners in the Samsara Driver App that display diagnostic or malfunction events and follow the on-screen instructions.
When to contact supportIf the problem persists after following the steps above, contact Samsara Support for further assistance.If the camera is still offline after checking all cables and power, or if it shows an "Error" message in the dashboard, it is time to contact support
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