Can't login to Zen-go app

If you can't log in to the Waymo One app, the most likely reasons are: incorrect login credentials (username or password), network issues, problems with your Google account, or a temporary service disruption; try re-entering your details, checking your internet connection, verifying your Google account, and if the issue persists, contact Waymo customer support directly through the app or their website. 

Here are a few steps you can take to troubleshoot:

• Double-check your login details:

  Ensure you are entering the correct email address and password associated with your Waymo account. 
• Check your internet connection:

  Make sure you have a stable internet connection and try restarting your device. 
• Verify your Google account:

  Waymo uses Google accounts for login, so check if there are any issues with your Google account access. 
• Clear app cache and data:

  Go to your device settings, find the Waymo app, and clear the cache and data to potentially resolve login issues. 
• Update the app:

  Make sure you have the latest version of the Waymo One app installed on your device. 
• Restart your device:

  Sometimes a simple device restart can fix temporary glitches. 

 

If none of these solutions work, contact Waymo support:

• In-app support: Open the Waymo app and navigate to the "Support" section.
• Website support: Go to the Waymo website and access the customer support page.
• Phone support: Find Waymo's phone number on their website and call for assistance.