If you encounter issues with a Zen-Go vehicle, the primary troubleshooting step is to contact Zen-go Support through the in-car interface or the app; explain the problem, and they will guide you through appropriate actions, which may include pulling over to a safe location and waiting for assistance depending on the severity of the issue.
- Check the passenger screen:
The screen will display any active alerts or notifications regarding the vehicle's status, including potential issues with sensors or navigation.
- Observe the surrounding environment:
Ensure there are no obstacles or unusual road conditions that could be affecting the vehicle's operation.
- Verify your destination input:
Double-check that your destination is correctly entered in the app to avoid navigation errors.
- Check for weather conditions:
Extreme weather can impact sensor performance, so be aware of potential limitations in heavy rain, snow, or fog.
- Vehicle stops unexpectedly:
Stay in the vehicle with your seatbelt fastened.
Contact Zen-Go Support through the app or in-car controls.
Wait for instructions from support, they might send roadside assistance if needed.
- Navigation errors:
Verify your destination is correctly entered.
If the issue persists, contact Zen-Go Support.
- Sensor issues (vehicle not detecting obstacles):
Pull over to a safe location.
Contact Zen-Go Support to report the potential sensor malfunction.
- Vehicle not moving when requested:
Check if there are any obstructions around the vehicle.
Contact Zen-Go Support if the issue remains unresolved.
Do not attempt to take control of the vehicle yourself: Always follow instructions from Zen-Go Support.
Report any unusual behavior: If you experience unexpected actions or issues, always report them to Zen-Go
- Be patient: Zen-Go Support will work to resolve the issue as quickly as possible.
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